Privacy Policy

Welcome to “Cardmember Services” Privacy Policy

Hi there, we’re "CARDMEMBER SERVICES LTD" located at 9145 Narcoossee Rd., Suite 106, Orlando, FL 32827 (“to”) and we welcome you to our Privacy Policy. This policy sets out how we handle your personal information if you’re a user or visitor to our site. When we say ‘We’, ‘Us’ or ‘To’ it’s because that’s who we are, and we own and run CARDMEMBER SERVICES LTD If we say ‘policy’ we’re talking about this privacy policy. If we say “You”, “Your(s)” or ‘User Terms’ we’re talking about the rules for using our service which is mentioned in detail on our website.

It is our policy of CARDMEMBER SERVICES LTD to respect and protect the privacy of the users of the Sites (collectively, the “Site”). Through this Privacy Policy, we want to reassure users of the Site that we will not sell, share, or rent user information to others in a manner different than as set forth in this Privacy Policy.

The Type of Personal Information We Collect:

• We collect      certain personal information about visitors and users of our Sites.
• We may ask you      to provide personal information when you:
• Use our      Websites.
• Request      Services or Support
• Subscribe to      Newsletters, CARDMEMBER SERVICES LTD services, Promotional Emails or other      materials.
• Contact Us
• Personal      Information we request may include your email address, name, home address,      and telephone number. If you make a purchase, we may ask for your credit      card number and billing information, however, we do not store any card      details except for the last 4 digits, as it is required to credit any      amount that needs to be returned to the subscriber for unused service.
• We may also      collect demographic information, such as your business or company      information.
• Forms that you      choose to complete will indicate whether the information requested is      mandatory or voluntary.
• The most common      types of information we collect include things like: member names, email      addresses, IP addresses, and other contact details, survey responses.

How We Collect Personal Information:

• As a general      rule, when acting as a data controller, we do not collect any personal      data, that is, information that identifies you as an individual other than      that which you choose to provide to us such as the data (including Contact      Details and Registration Data) you provide when registering with our site      when contacting us with inquiries relating to our services, any      newsletters as may be issued by us from time to time.
• We only collect      personal data from you that we need to be able to provide you with the      services you request from us.
• We collect only      the data that is legally required to collect/use and to keep for a      predetermined period of time.
• We believe this      data to be necessary for our legitimate business interests.

What Information We Collect from Your Interaction:

General Customers (Non-Paid) who visit our website: We use cookies on our website. However, we do not collect or store personal data via the cookies used. When someone visits our website, we collect standard internet log information. We collect information in a way which does not identify anyone.

We’re talking about the following kinds of details:

• Your IP address      or proxy server IP address.
• The date and      time of your visit to the website.
• The length of      your session.
• The pages which      you have accessed.
• The number of      times you access our site within any month.
• The website      which referred you to our Sites.
• The operating      system which your computer uses.

You can adjust the settings on your computer to prevent cookies from being stored on your computer without your explicit consent. This can easily be done by disabling cookies in the browser on your computer.

Subscription or Paid Service Information:

When you choose any subscription or paid service, we or our payment gateway provider may collect your purchase. We collect the following information:

• Full Name
• Postal address      or Billing Information
• Phone Number
• Credit Card      Number and Expiration Date etc.
• Bank Details      (If you are opting for an Echeck)

Personal Information We Collect About You from Others:

• We do not      collect any information about you from any other source.
• We do not mine      any data from social media sites about you or your preferences.
• We do not track      your browsing history, nor do we try to analyze any such data when you      avail of our services.

How We Use Personal Information:

We will use your personal information: to fulfill a contract, or take steps linked to a contract: in particular, to provide you with services that you have subscribed to.

• Verifying your      identity when you are availing yourself of our services.
• Responding to      support tickets and helping facilitate the resolution of any disputes.
• Managing our      relationship with you, i.e., by responding to your comments or queries      submitted to us on the Sites or asking for your feedback or whether you      want to participate in a survey.
• Training for      staff about how to best serve our user community.
• Improving our      services by analyzing your interactions, responses, or comments.
• CARDMEMBER      SERVICES LTD reserves the right to monitor on-line and off-line sessions      between the user and a Technical Support Executive for quality control of      the Service provided to the Customer by Technical Support Executive. In      addition, we may record on-line, and off-line sessions conducted on the      Web site for user reference and to assist in the resolution of disputes      and/or potential complaints. The session records will also be used to      improve the Service, build a support knowledge base, and/or conduct      internal market research. Session record data will not be correlated with      personally identifiable data about individual customers.

When We Disclose Your Personal Information:

We will disclose personal information to the following recipients:

• To our      employees while servicing your requests for verification and to check      previous transaction status.
• Our      professional advisers (lawyers, accountants, financial advisers, etc.) are      located in the USA, UK, Australia, Canada.
• Regulators and      government authorities in connection with our compliance procedures and      obligations.
• A purchaser or      prospective purchaser of all or part of our assets or our business, and      their professional advisers, in connection with the purchase.
• A third party      to respond to requests relating to a criminal investigation or alleged or      suspected illegal activity.
• A third party,      in order to enforce or defend our rights, or to address financial or      reputational risks.
• A rights holder      in relation to an allegation of intellectual property infringement or any      other infringement.
• Other      recipients where we are authorized or required by law to do so.

How we keep your personal information secure:

We store personal information on secure servers that are managed by us and our service providers. We work in a paper-free environment, so no hard copies are maintained in any of our secure locations in the US or anywhere else. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

CARDMEMBER SERVICES LTD takes all reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorized access, modification, or disclosure. The ways we do this include:

• Using      encryption when collecting or transferring sensitive information such as      credit card details.
• Limiting      physical access to our premises.
• Limiting access      to the information we collect about you.
• Ensuring that      we have appropriate security safeguards to keep personal information      secure.
• As required by      law.

We encourage you to keep any passwords you use confidential and to be careful to avoid “phishing” scams where someone may send you an email that appears to be from CARDMEMBER SERVICES LTD asking for your personal information. CARDMEMBER SERVICES LTD will not request your ID or password or any personal information through email.

How You Can Access Your Personal Information:

You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us for any of our subscriptions at any time. To make an access or correction request, contact our Grievance Officer using the contact details at the end of this policy.

Marketing Choices regarding your Personal Information:

• Where we have      your consent to do so (e.g. if you have subscribed to one of our e-mail      lists or have indicated that you are interested in receiving offers or      information from us), we send you marketing communications by email about      updates, products, and services that we feel may be of interest to you.      You can ‘opt-out’ of such communications if you would prefer not to      receive them in the future by using the “unsubscribe” facility provided in      the communication itself. Customers may prevent their information from      being used for purposes other than those for which it was originally      collected by emailing us at support@us4security.com
• You also have      choices about cookies, as described below. By modifying your browser      preferences, you have the choice to accept all cookies, to be notified      when a cookie is set, or to reject all cookies. If you choose to reject      cookies some parts of our Sites may not work properly in your case.

Information About Children:

• CARDMEMBER      SERVICES LTD takes children’s privacy seriously. We do not knowingly      collect personal information from children through our websites. If you      are a child as understood by the laws of your country, please do not      submit any Personal Information without the consent and participation of a      parent or guardian.
• Our Sites are      suitable for children, however, if you are under 16 we ask that you do not      use our Sites or give us your personal information (if you are a young      tech wiz, please direct your nearest responsible adult to use the Sites      for you!). If you are from 16 to 18 years, you can browse the Sites      but you’ll need the supervision of a parent or guardian to become a      registered user. It’s the responsibility of parents or guardians to      monitor their children’s use of our Sites.

Information You Make Public or Give to Others:

If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user (such as a third-party Author) whether via our Sites or directly via email. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user, ask them how they will handle your information. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

How Long We Keep Your Personal Information:

We retain your personal information for as long as it is necessary to provide the services to you and others and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the services, you can request that we erase your personal information and close your account. Please note that if you request the erasure of your personal information, we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

When We Need to Update This Policy:

We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do change the policy, we’ll make sure to notify you about such changes, where we are required. A copy of the latest version of this policy will always be available on this page.

How You Can Contact Us:

If you have any questions about our privacy practices or the way in which we have been managing your personal information, any complaints, abuse or concerns with regards to the processing of information provided by you or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below through email signed with the electronic signature to support@ccmemberservices.com.

We request you to please provide the following information in your complaint:

• Identification      of the information provided by you.
• Clear      statement(s) as to whether the information is Personal Information or      Sensitive Personal Information.
• Your address,      telephone number or E-mail address.
• A statement      that you have a good-faith belief that the information has been processed      incorrectly or disclosed without authorization, as the case may be.
• A statement,      under penalty of perjury, that the information in the notice is accurate,      and that the information being complained about belongs to you.
• You may also      contact us in case you have any questions/suggestions about the Privacy      Policy using the contact information mentioned above.
• The company      shall not be responsible for any communication addressed to any      non-designated person in this regard.

We are really glad you made it to the end of the privacy policy because knowing this stuff is the best way to understand how your personal information is used and how to best manage it! If you’re a user or visitor in the European Economic Area these rights also apply to you:

For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information. Both Personal Information and Personal Data have the same meaning in the context of this Privacy Policy.

Privacy Policy V1, 2023